Refund policy
30-day returns
You have 30 days from delivery to return any item for a refund, sale items included. That is longer than the 14 days UK law gives you to cancel an online order.
How to return
- Email info@berpar.co.uk with your order number and the item you want to return.
- We reply within 1 working day with our returns address.
- Send the item back unused, in its original packaging, with a tracked service, and keep your proof of postage.
Return postage
If you have changed your mind, you pay the return postage. If an item arrives damaged, faulty or not what you ordered, we pay: email us a photo and we will send a prepaid label or a replacement.
Refunds
We refund you to your original payment method within 14 days of receiving the item back, or of you showing us proof that you sent it, whichever is sooner. If you return a whole order within 14 days of delivery, we also refund the standard delivery charge you paid. We may reduce a refund if an item has been used or handled more than you would need to check it.
Items we cannot take back
Personalised or made-to-order items, unless they are faulty.
Exchanges
Return the original item for a refund and place a new order for the one you want.
Your legal rights
None of this affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
BERPAR is a trading name of Berpar Limited, 84 Thorntons Farm Avenue, Romford, RM7 0TS, United Kingdom.